1. Introduction

At Apollo Fashion, we take immense pride in the premium quality, exclusive fabrics, and meticulous craftsmanship of our Panjabis. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, this Return & Exchange Policy outlines the conditions and steps to return or exchange your product seamlessly.

2. Eligibility for Return & Exchange

To ensure fairness and maintain the premium standard of our brand, we accept returns and exchanges under the following conditions:

• Timeframe: You must initiate the return or exchange request within 3 days of receiving your delivery.
• Valid Reasons: We accept returns or exchanges if the product delivered is defective, damaged, or if you received the wrong size or an incorrect SKU.
• Product Condition: The Panjabi must be unworn, unwashed, and unaltered.
• Original Packaging: The item must be returned in its original Apollo Fashion customized box, with all woven labels, hang tags, and packaging materials fully intact.

3. Non-Returnable Items

Please note that we cannot accept returns or exchanges for the following:

• Panjabis that have been worn, washed, or damaged by the customer.
• Items missing their original hang tags, woven labels, or the customized brand box.
• Items purchased during a clearance sale, promotional discount campaign, or milestone celebration (unless the item arrived severely damaged or defective).

4. How to Initiate a Return or Exchange

If your order meets the eligibility criteria, please follow these steps:

1. Contact Us: Reach out to our customer support team within 3 days of receiving your order via phone or email.
2. Provide Details: Please provide your Order ID/Invoice Number and attach clear photos or a short video showing the defect or the wrong item received.
3. Return Dispatch: Once our team approves your request, we will guide you on how to hand over the product to our designated courier partner.

5. Refund Policy

We always prefer to exchange a defective or incorrect item with a fresh one. However, if the requested size or specific Panjabi is out of stock, we will process a refund:

• Refund Timeframe: Approved refunds will be processed within 7 to 10 working days after we receive and inspect the returned item at our showroom.
• Refund Method: Refunds will be sent to the customer’s designated Mobile Banking Account (bKash/Nagad/Rocket) or original payment method.
• Delivery Charges: Please note that original delivery charges are non-refundable unless the return is due to an error on our part (e.g., we sent the wrong SKU or a defective product).

6. Contact for Returns

For any return or exchange requests, please contact our support team immediately:

• Phone: +8801330844896
• Email: apollofashionbdofficial@gmail.com
• Address: Lakshmipur New Market, 1st Floor, Lakshmipur-Raipur Road, Ward No-05, Banchanagar, Lakshmipur, Bangladesh.